Duty Manager

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times.
• Engage Guests in conversation and provide general assistance.
• Manage, record, and resolve promptly all Guest complaints.
• Meet and greet VIP Guests and major corporate clients upon arrival.
• Coordinate the services and special facilities provided to long‑stay Guests.
• Understand all credit procedures and ensure they are applied.
• Stay current with all hotel products, services, policies and emergency procedures.
• Monitor Guest satisfaction reports and implement actions ...