Job Description
The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.
Key Responsibilities- Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
- Ensure profitability by meeting departmental quantitative and qualitative targets.
- Lead, motivate, and support the Front Office team to deliver high-quality guest service.
- Champion and implement all Guest Experience initiatives within the property.
- Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
- Maintain close relationships with guests throughout their stay to foster l...
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