Job Description
Shape guest experiences as the Front Office Manager at Hotel Willo. Lead a 220-room social enterprise hotel dedicated to community reinvestment while delivering high-quality service.
Join Hotel Willo, where you will oversee all front office operations, including reservations and guest relations. This leadership role requires exceptional communication and organizational skills. You will foster a welcoming environment, support a positive team culture, and engage actively with guests to ensure their needs are met.
Key Responsibilities:
• Oversee front office functions and guest services
• Resolve guest concerns and enhance their stay
• Coordinate team schedules based on occupancy
• Recruit, train, and supervise front office staff
• Monitor expenses and maximize hotel revenues
Requirements:
• 3-5+ years in hotel operations leadership
• Strong knowledge of hotel systems like OPERA Cloud
• Excellent communication and leadership skills
• Energetic and posit...
Join Hotel Willo, where you will oversee all front office operations, including reservations and guest relations. This leadership role requires exceptional communication and organizational skills. You will foster a welcoming environment, support a positive team culture, and engage actively with guests to ensure their needs are met.
Key Responsibilities:
• Oversee front office functions and guest services
• Resolve guest concerns and enhance their stay
• Coordinate team schedules based on occupancy
• Recruit, train, and supervise front office staff
• Monitor expenses and maximize hotel revenues
Requirements:
• 3-5+ years in hotel operations leadership
• Strong knowledge of hotel systems like OPERA Cloud
• Excellent communication and leadership skills
• Energetic and posit...
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