Job Description
Descripción y detalle de las actividades
**POSITION**:Dynamics 365 FO Tier 1 Support Technician
**REPORTING TO**: Sr. Director of Business Systems
**DEPARTMENT**: Business Systems
***
**KEY RESPONSIBILITIES**
- Escalate complex issues to Tier 2 or the technical team when required.
- Document all support activities, ensuring accuracy and clarity in both technical and non-technical terms.
- Provide guidance to end-users on system navigation and basic functionality.
- Assist with data entry, report running, and simple queries as needed.
- Collaborate with IT and Business Systems teams to ensure timely resolution of user issues.
Experiência y requisitos
**REQUIRED KNOWLEDGE, SKILLS, & ABILITIES**
- Basic understanding of ERP systems, preferably Dynamics 365 FO or Microsoft Dynamics AX.
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook, Teams).
- Basic knowledge of relational databases and SQL concepts.
- Strong troubleshooting a...
**POSITION**:Dynamics 365 FO Tier 1 Support Technician
**REPORTING TO**: Sr. Director of Business Systems
**DEPARTMENT**: Business Systems
***
**KEY RESPONSIBILITIES**
- Escalate complex issues to Tier 2 or the technical team when required.
- Document all support activities, ensuring accuracy and clarity in both technical and non-technical terms.
- Provide guidance to end-users on system navigation and basic functionality.
- Assist with data entry, report running, and simple queries as needed.
- Collaborate with IT and Business Systems teams to ensure timely resolution of user issues.
Experiência y requisitos
**REQUIRED KNOWLEDGE, SKILLS, & ABILITIES**
- Basic understanding of ERP systems, preferably Dynamics 365 FO or Microsoft Dynamics AX.
- Familiarity with Microsoft Office Suite (Excel, Word, Outlook, Teams).
- Basic knowledge of relational databases and SQL concepts.
- Strong troubleshooting a...
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