Job Description
Role Overview
D365 CE Techno-Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement solutions, combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.
Core Responsibilities
- Consulting & Requirements Gathering
- Engage with business stakeholders to gather, analyze, and document requirements
- Lead workshops, discovery sessions, and solution discussions
- Translate business needs into functional specifications and technical designs
- Solution Design & Architecture
- Design end-to-end D365 CE solutions across Sales, Customer Service, Field Service
- Align solutions with industry best practices and ITC delivery frameworks
- Def...
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