Job Description
Job Title:
Application Support Engineer – D365
Role Overview:
We are hiring an Application Support Engineer with experience in Microsoft Dynamics 365 (D365) to provide L1/L2 support, troubleshoot issues, and ensure smooth application operations. You will work closely with business users and technical teams to resolve incidents and improve system performance.
Key Responsibilities:
- Provide L1/L2 support for D365 applications as per SLA
- Troubleshoot application, data, and user issues
- Monitor system performance, logs, and alerts
- Escalate complex issues to L3/vendors when required
- Support deployments, UAT, and release validations
- Manage user access and basic configurations
- Document incidents, RCA, and maintain knowledge base
- Collaborate with cross-functional teams and provide regular updates
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