Job Description
Responsibilities
- Handle day‑to‑day administrative tasks including data entry, filing, document preparation, and record keeping
- Manage customer inquiries via phone, email, WhatsApp, or social media in a professional and timely manner
- Provide accurate information about products, services, orders, and policies
- Process customer orders, payments, refunds, and follow‑ups
- Resolve customer issues and complaints calmly and efficiently, escalating when required
- Coordinate with internal teams to ensure smooth operations and customer satisfaction
- Excellent written and verbal communication skills
- Proactive, resourceful, and able to work well in a fast-paced environment
- Customer-focused with a positive attitude and strong problem-solving mindset
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