Job Description
Become the driving force behind customer engagement at eBay Live as a CRM Experience Owner. Innovate across email, push notifications, and more to enhance user acquisition and drive business growth.
In this pivotal role within the eBay Live CRM team, you will shape customer experiences to ensure visibility and participation in live events across multiple channels. With a focus on real-time engagement and strategic communication, this role requires strong collaboration with Product, Engineering, and Marketing teams. You’ll be responsible for executing an impactful cross-functional roadmap while measuring the success of your initiatives through data-driven insights.
Key Responsibilities:
• Build a cross-functional roadmap for live event communications
• Identify opportunities for performance portfolio improvements
• Conduct A/B tests and analyze results effectively
• Create PRDs and communicate requirements to teams
• Maintain project plans and handle dependencies
In this pivotal role within the eBay Live CRM team, you will shape customer experiences to ensure visibility and participation in live events across multiple channels. With a focus on real-time engagement and strategic communication, this role requires strong collaboration with Product, Engineering, and Marketing teams. You’ll be responsible for executing an impactful cross-functional roadmap while measuring the success of your initiatives through data-driven insights.
Key Responsibilities:
• Build a cross-functional roadmap for live event communications
• Identify opportunities for performance portfolio improvements
• Conduct A/B tests and analyze results effectively
• Create PRDs and communicate requirements to teams
• Maintain project plans and handle dependencies
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