Education and Student Experience Assistant

Overview

You will be part of a team that develops, manages and improves the effective organisation of our taught programmes and related student procedures. You will ensure policies and processes across the student journey are clear and straightforward, meet regulatory requirements, are consistently applied and deliver educational excellence.

You will provide crucial frontline support, representing the school in real time to deliver an outstanding student experience. As well as working on a reception, you will take ownership of a range of administrative tasks that support students as they progress through their programme.

Main duties and responsibilities

• Be the first point of contact on the school's reception taking care of enquiries from students, graduates, staff and visitors in person, via email and chat functions and telephone, recording enquiries on various information systems as required.
• Take care of sensitive, confidentia...