Job Description
MAIN PURPOSE OF JOB
To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.
To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone
KEY RESPONSIBILITY AREAS
Answer and transfer incoming calls
Basic contact centre administration
Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved.
REQUIRED EDUCATION
Essential:Grade 12/ Matric
A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre
Desired: BAA/ Level 3 first aid Certification
REQUIRED EXPERIENCE
Essential:Contact Centre / ...
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