Job Description
Join Black Duck Software, Inc. as an End-point Support Engineer, delivering world-class IT support globally. Resolve issues effectively and ensure seamless technology experiences for employees.
In this role, you will contribute to IT operations by providing exceptional support and maintaining technology systems for Black Duck’s worldwide team. Your responsibility includes managing inbound ticket submissions, detailing troubleshooting processes, and swiftly resolving issues for employees. Play a crucial role in provisioning access for onboarding, maintaining hardware inventory, and managing procurement processes.
Key Responsibilities:
• Provide IT support end-to-end, managing tickets from submission to resolution
• Document troubleshooting steps and communicate coherently with users
• Support new employee onboarding by provisioning necessary accesses
• Maintain accurate hardware inventory and manage lifecycle
• Analyze processes and suggest improvements for operatio...
In this role, you will contribute to IT operations by providing exceptional support and maintaining technology systems for Black Duck’s worldwide team. Your responsibility includes managing inbound ticket submissions, detailing troubleshooting processes, and swiftly resolving issues for employees. Play a crucial role in provisioning access for onboarding, maintaining hardware inventory, and managing procurement processes.
Key Responsibilities:
• Provide IT support end-to-end, managing tickets from submission to resolution
• Document troubleshooting steps and communicate coherently with users
• Support new employee onboarding by provisioning necessary accesses
• Maintain accurate hardware inventory and manage lifecycle
• Analyze processes and suggest improvements for operatio...
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