End User Support Engineer

Job Description
The role assists corporate and retail store end users with technical support of desktop computers, laptop computers, applications, and related technology which includes specification, installation, and testing of computer systems and peripherals technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

 • Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
 • Works with corporate end users and IT Operations staff responding to trouble ticket actions to determine and resolve problems with end user computer equipment.
 • Setups and maintains demo equipment.
 • Configures mobile devices and mobile email; assists with troubleshooting.
 • Researches and tests new equipment to train oneself.
 • Maintains stock of equipment. Purchases ...