Engagement Manager

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a proven Engagement Manager to join our delivery team, driving successful implementations for newly signed customers. In this role, you’ll help customers realize value from Zendesk’s AI-enabled service solutions by leading onboarding, coordinating cross-functional teams, and ensuring timely, high-quality project delivery that supports retention and expansion.
 

What you’ll be doing 

• Own onboarding and end-to-end implementation for newly signed customers, delivering projects on time, on scope, and with measurable business out...