Job Description
To Provide support for running 24/7 Carrier Contact Center for Technology/IT Operations as an interface between external Carrier Partners, Business (Customer operations, IT, Commercial units) and Technology Operations. The nature of position includes supporting communication for technical coordination, Site Access Management, Escalation, Change and SLA management
The job requires intensive and effective interaction and communication within du internal teams and external partners, the job owner has to have a broad knowledge about Network Operations and about operational processes, SLAs and procedures.
Key Accountabilities
- Ensure SLA and KPI adherence across all support teams, focusing on eliminating service disruptions and maintaining business continuity and the availability of applications, retail systems, and network services.
- Act as a first point of contact for all the external technical issues (IT/Technology) for the company
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