Job Description
Skill: Contact Center Platform Engineer (Genesys) 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc). 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution. Experience in AWS Lex & Lambda for development of ChatBot. 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience. 4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python. Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc. Experience integrating with CRM apps including SalesForce and ServiceNow is a plus. Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to producti...
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