Job Description

Mission/ Core purpose of the Job

The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.

This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.

 Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Technical Operations
Provide service performance reports and analysis for the GlobalConnect internal customers:

Measuring & collecting process data for optimizing process flows

Using DMAIC & DMADV methodologies for reducing variation in existing processes and designing new processes

In-depth knowledge in business process analysis and improvement techniques

Ability to collect, clean, analyse datasets and create data models to aid in the visual...

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Engineer: Service Process at MTN GlobalConnect

Job Description

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