Job Description
Key Responsibilities Field Support & Training
- Provide on-site technical support for SMS/RMS products within Singapore and the Southeast Asia (SEA) region, ensuring timely and effective service for both academic and industrial customers.
- Perform equipment installations, user training, and commissioning to ensure customers can operate the equipment effectively and independently.
- Collaborate with Sales and PASS team to address customer-specific needs during installations and training
- Diagnose and resolve technical issues promptly to minimize customer downtime and maintain equipment reliability.
- Conduct regular maintenance, calibration, and repair services to ensure optimal performance and extend the lifespan of SMS products.
- Utilize advanced diagnostic tools and techniques to identify root causes of recurring issues and implement long-term solutions. ...
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