Job Description
Voice support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Voice routing and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Service Desk Engineer will be the Single Point of Contacts for all voice related issues for end customers / OpCo’s whose key responsibilities include:
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