Engineer/Customer Operation Center (UAE National)

Job Description

Join e& through NAFIS Program

We are looking for talented UAE Nationals to join e& through the NAFIS Program in the role of Engineer/Customer Operations Center. This opportunity is ideal for motivated Emirati professionals who are eager to grow their careers in a dynamic and future-focused environment.

Role Overview

e& is seeking a Technical Support Engineer to deliver remote technical resolution for customers via first contact, escalation tickets, and proactive work orders. The role involves diagnosing and troubleshooting issues using relevant OSS and BSS applications, ensuring effective and timely support for network and service enhancements.

Responsibilities

• Provide remote technical support to customers via various communication channels.
• Diagnose and troubleshoot network and service issues using OSS and BSS applications.
• Offer first‑contact resolution and elevate complex cases to s...