Job Description
Shape client relationships as an Enterprise Customer Relationship Manager at OpenText, collaborating with cross-functional teams to enhance the customer journey. Bring your expertise to a company leading in information management through AI innovation.
In this role, you'll serve as the primary contact for multinational clients, ensuring their needs are met through sustainable partnerships. Manage revenue metrics and guide teams toward achieving long-term customer goals. Your capacity to problem-solve and influence will be crucial as you maintain high-quality interactions and address any challenges that arise.
Key Responsibilities:
• Lead client relationship management through executive-level interactions
• Monitor and drive customer satisfaction and revenue growth
• Coordinate with billing and contracts teams for accuracy
• Direct risk management efforts and drive resolution initiatives
• Track and forecast revenue performance reg...
In this role, you'll serve as the primary contact for multinational clients, ensuring their needs are met through sustainable partnerships. Manage revenue metrics and guide teams toward achieving long-term customer goals. Your capacity to problem-solve and influence will be crucial as you maintain high-quality interactions and address any challenges that arise.
Key Responsibilities:
• Lead client relationship management through executive-level interactions
• Monitor and drive customer satisfaction and revenue growth
• Coordinate with billing and contracts teams for accuracy
• Direct risk management efforts and drive resolution initiatives
• Track and forecast revenue performance reg...
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