Job Description
Reporting to the Enterprise Systems Manager, the role will be responsible for the day-to-day administration of SMD’s Enterprise Systems.
The Role
Responsible for providing assistance to customers needing to resolve problems with their computer systems in an enterprise and multi-site infrastructure by answering service requests; work with customers to determine nature of problem, escalating if required, then follow the problem until final resolution; perform regular data and administrative checks to ensure system data accuracy; map and document system processes and interfaces and suggest improvements.
About The Role
Key Responsibilities
- First port of call in supporting the SMD Enterprise Systems architecture to support Engineering Excellence
- Work with technical support (SMD and third parties) to ensure the uptime and usability of SMD’s core enterprise systems (PDM and ERP)
- Work...
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