Enterprise Technical Account Manager

Job Summary

As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers.

Key Responsibilities and Activities

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services.
• Report on weekly, monthly, quarterly...