Environments Support Engineer (Guadalajara)

We are looking for a Environments Support Engineer to join our dynamic team.

RESPONSIBILITIES

• Maintain response and resolution speed as per defined SLOs
• Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases
• Use troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments
• Document problem classes and preventative actions for retroactive analysis
• File issue reports to customer engineers, build documentation, document desired behavior or reproduction steps, and suggest code-level resolutions for complex bugs
• Perform community management tasks according to business needs
• Address cases involving customer-specific architectural design requirements, offering solutions for specific products or features
• Follow notification and escalation procedures
• Uphold standards for communication with the business on...