Job Description
Join ENWIN Utilities as a Supervisor of Customer Care and Billing in Windsor, ON (Hybrid) and play a key role in enhancing service delivery. Guide your team to achieve high performance and regulatory compliance in customer service operations.
This leadership position involves managing the Customer Service Centre's daily activities, including billing, collections, and account services. You will mentor and support unionized staff, ensuring they meet company standards while resolving complex customer issues. Regular communication with your team enables shared ideas and process improvements to foster a collaborative environment.
Key Responsibilities:
• Oversee daily operations of Customer Service Centre
• Conduct team coaching and performance evaluations
• Address customer escalations and resolve issues
• Ensure accurate and timely billing processes
• Manage scheduling and attendance of service staff
Requirements:
• College diploma in Business or a related field<...
This leadership position involves managing the Customer Service Centre's daily activities, including billing, collections, and account services. You will mentor and support unionized staff, ensuring they meet company standards while resolving complex customer issues. Regular communication with your team enables shared ideas and process improvements to foster a collaborative environment.
Key Responsibilities:
• Oversee daily operations of Customer Service Centre
• Conduct team coaching and performance evaluations
• Address customer escalations and resolve issues
• Ensure accurate and timely billing processes
• Manage scheduling and attendance of service staff
Requirements:
• College diploma in Business or a related field<...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application