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Escalation Manager, German speaking

📍 keyloophol • Heiligenhaus, North Rhine-Westphalia, Germany • Posted June 12, 2026

Full-time Posted June 12, 2026
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Job Description

Purpose of role

:
  • To deliver get-well plans to top tier customers, reducing dissatisfaction and fostering the right environment for cross-sell & up-sell opportunities.
  • To coordinate with other Keyloop functions to ensure customer issues are resolved satisfactorily.
  • To balance the needs of the urgent against the day-to-day demands of the general customer population.
  • To be aware of and flag potential risk with our customers.

    • Role & Responsibilities:

  • Reporting into the Head of Customer Escalation Management within the Customer Enablement team.
  • You will be assigned to customers where significant dissatisfaction has been reported, with the specific aim of returning the customer to a positive state within an agreed timeframe.
  • You will monitor and escalate risk appropriately.
  • You will work alongside Sales and Customer Success to ensure we have the best possibility of ...

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