Eu - Service Operations Specialist

Service Operations SpecialistKey Responsibilities(1) Service Operations Management- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.(2) Service Channel Management- Manage and optimize offline service channels, such as 2B/2C on-site repair, postal-repair, etc.- Monitor and analyze the performance of offline service channels, improve service quality.- Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.(3) Data Analysis and Reporting- Collect and analyze data related to offline services, including service KPI and customer satisfaction to support decision-making.- Generate regular operational reports and present updates on service performance and improvement outcomes to management.- Provide optimization recommendations based on data ana...