Job Description
Position: Executive, CRM, Data Analytics & Customer Experience
Working Hours: Monday: 8:30am – 6:30pm Tuesday to Friday: 8:30am – 6:15pm
Salary: $4,000 – $4,400
The Executive, CRM, Data Analytics & Customer Experience supports customer engagement initiatives across brands. The role focuses on CRM operations, customer feedback management, data accuracy, and customer experience improvement initiatives.
The position plays a key role in enhancing customer satisfaction and loyalty through structured CRM processes, analytics, and cross‑functional coordination.
Key Responsibilities- Support ownership benefits and loyalty programmes, including partner coordination and customer onboarding
- Manage NPS (Net Promoter Score) and mystery shopping programmes; identify gaps and follow up on improvement actions with relevant stakeholders
- Manage CRM and Customer Feedback Management (CFM) processes, ensuring...
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