Job Description
- What is Executive Customer Experience - MMBL?
- We are looking for a detail-oriented and proactive Customer Experience Officer to join our team and take ownership of customer feedback initiatives, with a special focus on Net Promoter Score (NPS) surveys. The role involves gathering, analyzing, and reporting customer insights to help improve service quality and enhance customer satisfaction.
- What Executive Customer Experience - MMBL does?
- Conduct Customer Surveys: Execute and manage NPS surveys and other feedback tools across multiple customer touchpoints (digital, call center, branch, etc.).
- Data Collection & Analysis: Collect quantitative and qualitative customer data, monitor response rates, and ensure data accuracy and integrity.
- Reporting: Prepare and present regular reports highlighting NPS trends, customer sentiments, and key improvement areas.
- Customer Feedback Loop: Work with internal teams to e...
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