Executive, Customer Operations

We are looking for a talent who can ensures efficient and high-quality customer service across all channels while driving continuous process improvements and operational excellence. Analyze operational data, trends, and customer feedback to identify areas for improvement and optimize processes.

Job Responsibilities

• Provide Total Service to our value customers.
• Handling all day-to-day operational activities, ocean export shipments from booking, documentation, transportation, custom brokerage until invoicing, completed of shipment files.
• Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
• Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
• Maintain high quality service and ensure al...