Job Description
Job Description Assist customers with product selection, Answers basic questions and suggests various product options that are available. Managing customer complaints and escalations. Managing of refunds requests. Input customer interaction, problems into the Customer Relationship Manager (CRM). Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management. Manage and attempt to resolve any complaints directed to the contact center. Escalate any queries or unresolved issues which cannot be completed within the agreed procedures. Work on agreed productivity and quality standards and any KPIs as provided by Management. Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
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