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Executive - Technical Support

📍 Hastings Deering • Petaling Jaya, Selangor, Malaysia • Posted June 06, 2026

Full time Posted June 06, 2026
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Job Description

Description

s:
  • Ensure critical technical problem is solved which is raised by branches, dealers via Technical Hotline/Email or customer care system (salesforce.com).
  • Prepare a case study base on the findings from the field and upload to Principal portal to share with other dealers in order to reduce their diagnostic time.
  • Monitor and investigate quality issue and provide suggestion to Principal to ensure all the information are reported/highlighted to relevant stakeholders.
  • Provide support on technical diagnosis to other team when required.
  • Ensure all the hotline cases are replied within 2 days and closed within 6 days after writing and tele-conversation with relevant parties.
  • Provide monthly report to superior before 5th of each month.
  • Execute and monitor campaign on safety recall, technical buletin and service action.

    • Requirements:

  • Possess a Bachelor’sdegreeinBusine...

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