Job Description
LOCATION
San Fernando, PH
POSITION OVERVIEW
MCI is a leading tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. The role is the primary point of contact for client accounts, overseeing SLAs and KPIs, and collaborating with internal teams to resolve issues and drive improvements.
POSITION RESPONSIBILITIES
- Serve as the primary point of contact for assigned client accounts.
- Conduct regular business reviews and performance presentations.
- Monitor service delivery and ensure adherence to SLAs and KPIs.
- Collaborate with operations, QA, and training teams to resolve issues.
- Identify opportunities for account growth and service improvement....
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