Expert Support Engineer

Key Responsibilities:

• Design, implement, and maintain backup solutions across on-premises and cloud environments (Azure, AWS, GCP).
• Create and manage disaster recovery (DR) plans, including failover, failback, and recovery testing.
• Monitor and troubleshoot backup and recovery operations to ensure compliance with recovery point objectives (RPO) and recovery time objectives (RTO).
• Perform regular DR drills and validation tests, documenting lessons learned and improving processes.
• Collaborate with security, infrastructure, and application teams to ensure data protection and regulatory compliance.
• Automate backup processes using scripting languages and tools (PowerShell, Python, Ansible).
• Maintain documentation for backup procedures, configurations, schedules, and escalation protocols.
• Analyze system health and performance, recommending optimizations and capacity planning.
• Participate in incident response for data loss, system o...