Job Description
Role: Expert System Engineer
Responsibilities:
* Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
* Providing weekly/monthly client read-outs and presentations
* Client's point of contact on any application/database performance issue.
* Identify, qualify & help drive the issues/bugs to remediation/resolution.
* Keep track of identified issues/fixes and drive this resolution across the client base.
* Assess the extremely complicated application and database performance issues and drive them to resolution.
* Identify known issues and turn them into an alert and establish operational workflow with operational teams.
* Prepare necessary documentation around technical procedures as well as operational procedures.
* Participate in weekly/daily technical/leadership c...
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