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Expert Systems Engineer

📍 Altera Digital Health (India) LLP • Pune, Maharashtra, India • Posted June 05, 2026

Full time Posted June 05, 2026
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Job Description


 Role: Expert System Engineer

 Responsibilities:

  • Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
  • Providing weekly/monthly client read-outs and presentations
  • Client's point of contact on any application/database performance issue.
  • Identify, qualify & help drive the issues/bugs to remediation/resolution.
  •  Keep track of identified issues/fixes and drive this resolution across the client base.
  • Assess the extremely complicated application and database performance issues and drive them to resolution.
  • Identify known issues and turn them into an alert and establish operational workflow with operational teams.
  • Prepare necessary documentation around technical procedures as well as operational procedures.
  • Participate in weekly/daily technical/leadership calls to update on the progress.
  • Working in a 24*7 operati...

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