F&B Concierge

**Description:**

ROLE OVERVIEW
 Makes sure that the guests feel always at ease and find everything to their taste;
 Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;
 To be honest and reliable;
 Co-operates with the rest of the team for a smooth operation;
 Has a good knowledge of the food and beverages served in the restaurant / bar;
 Serves food and beverages to guests according to the sequence of service learnt during training;
 Performs various incidental duties to increase guest’s enjoyment and facilitate a smooth overall operation of the dining room;
 Greets the guest with a warm smile and by name if possible;

 Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&B standards manual;
 Should be flexible and ready to work any shift given as per t...