F&B OPERATIONS MANAGER

Job Description
1. Operations Oversight Oversee and ensure smooth daily operations across all kiosks.
Implement operational standards, SOPs, and service protocols to maintain consistency.
Monitor kiosk performance and address operational issues promptly.
2. Staff Leadership & Development Lead, supervise, train, and mentor kiosk supervisors and frontline staff.
Conduct regular performance reviews and identify training needs.
Ensure adequate staffing levels through effective scheduling and manpower planning.
3. Customer Experience Management Uphold high standards of customer service across all kiosks.
Handle escalated customer concerns and resolve issues professionally.
Monitor customer feedback to improve service quality and kiosk performance.
4. Compliance & Safety Enforce strict adherence to hygiene, food safety, and workplace safety regulations.
Ensure all kiosks comply with licensing, sanitation, and authority guidelines.
Conduct regular audits an...