Job Description
- Coordinate end-to-end mystery shopping and field research activities across locations and channels
- Recruit, onboard, brief, and support mystery shoppers
- Schedule visits and ensure timely completion according to research guidelines
- Act as the main point of contact for shoppers and resolve operational issues
- Review and validate reports, photos, and recordings for accuracy and completeness
- Ensure consistency and adherence to research standards and guidelines
- Organize and maintain structured datasets for analysis
- Identify inconsistencies, gaps, or notable observations from fieldwork
- Support the preparation of summaries and reports based on collected data
- Ensure quality and consistency of fieldwork execution across all locations and shoppers
- Ensure compliance with project timelines, budgets, and operational standards
- Coordinate end-...
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