Job Description
Job Summary
Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center. Essential Duties And Responsibilities
Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems. Maintain complete and accurate service records Interact with customers and monitor accounts Provide on-site technical support to customers as required Provide on-site technical support for workshops and/or shows Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable) Complete physical inventory when asked Maintain and manage remote service center (if applicable) Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condit...
Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center. Essential Duties And Responsibilities
Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems. Maintain complete and accurate service records Interact with customers and monitor accounts Provide on-site technical support to customers as required Provide on-site technical support for workshops and/or shows Provide technical support and business guidance remotely through call center on non-scheduled service days (if applicable) Complete physical inventory when asked Maintain and manage remote service center (if applicable) Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condit...
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