Field Service Engineer

Job Title: Field Service Engineer (FSE)

Location: 1 opening in Delhi, 1 opening in Bengaluru

Reporting To: Field Service Team Leader

Job Overview

The Field Service Engineer (FSE) is responsible for providing high-quality onsite and remote technical support to customers. The role includes troubleshooting, product configuration, documentation, and coordination with cross-functional teams to ensure timely resolution of customer issues and optimal system performance.

Key Responsibilities

• Technical Support & Troubleshooting
• Provide onsite support for commissioning, maintenance, and troubleshooting of solar inverters and monitoring systems.
• Deliver telephonic and email-based technical support to customers.
• Perform PCB replacements and other hardware-level interventions as required.
• Conduct remote diagnostics and troubleshooting to resolve system performance issues.

Collab...