Field Service Engineer

The Field Service Engineer is responsible for conducting in-field commissioning, warranty, and service assignments as required and also handle and support customer issues remotely from the Service Desk in Bergen.

Responsibilities

• Ensure customer satisfaction with our products and services.
• Provide support to customers and Corvus field service personnel to troubleshoot and resolve issues with customer installations.
• Create and update customer issue tickets as needed to provide up to date status on assigned cases.
• Download and analyze customer data for troubleshooting and monitoring purposes.
• Connect to remote systems to perform diagnostics and upgrade and configure software.
• Create RMA's and Sales Orders for returning and shipping parts to and from customers.
• Escalate and manage resolution of issues that require engineering resources as needed.
• Travel to customer sites to perform assignme...