Job Description

Role Description:
This is a full-time role for a UK/EMEA Field Service Engineer at Sterling Ultra Precision. The Field Service Engineer will be responsible for providing technical support, troubleshooting, and preventative maintenance for ultra-precision lathes in the UK and Europe. 
The Service Engineer is a key member of an international service team. The individual serves as a liaison between the customer and company for technical service issues. General duties include ophthalmic lathe installation and training, troubleshooting of electromechanical, electronic and software problems both at the customer site and remotely via TeamViewer, telephone and email. Ability to work effectively and efficiently under scrutiny of the customer’s demanding production schedule is critical for this position.
Responsibilitites Include:
Provide technical support to all customers

Provide professional responses in a timely manner to all customers

        

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