Field Service Engineer

Job Title: Field Service Engineer

Purpose of the Role

The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.

Key Responsibilities

• Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction
• Provide technical support via hotline, remote access, and on-site visits
• Carry out commissioning and installation activities, including customer training
• Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions
• Liaise with internal engineering and quality teams to resolve technical issues and report product feedback
• Develop and contribute to technical documentation, including manu...