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Field Service Engineering

📍 CPC • Shenzhen, Guangdong, China • Posted June 03, 2026

Full-time Posted June 03, 2026
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Job Description

Essential Duties and Responsibilities

  • Apply problem solving and interpersonal skills and be able to influence and drive results.

  • Interact and collaborate with customers and cross-functional team members (located in Minnesota, United States) to understand CPC products and address product issues.

  • Support initial investigations into customer complaints and educate customers on CPC specifications. 

  • In customer escalation situations, be able to quickly understand the critical elements of the issue, provide direction to the customer team, comprehend the significance of results from various technical activities, and formulate responses to customers and CPC leadership

  • Constantly drive problem resolution by providing leadership and direction.

  • Coordinating internal activities to assess risk on customer complaints.

  • Provide market feedback to CPC so products can be improved to meet market needs. 
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