Field Services Engineer

Field Services Engineer

Customer site located in Central London

Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)

£35,000 - £40,000 P/A + benefits

Focus of the role

• Customer Service, building on client relations and providing quality technical support.
• Being the ‘Primary Technical Contact’ for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers.

Responsibilities

• Regular client site visits to support any technical related issues.
• 3rd Party technical point of contact for raising cases and escalations.
• Interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible.