Job Description

Key Deliverables by Level
Deliverable
Level 1 - Associate
Field Services Technician I
Respond to IT service tickets using documented procedures and supervision
 Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
 Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
 Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines
Essential Duties and Responsibilities (All Levels):
 End-User Support
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality,...
            

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