Job Description
Assistant Manager, Customer Care
We are looking for a Front Line Manager, whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.
Responsibilities
- Leading a team up to 20 FTEs
- Providing coaching and feedback to develop associates
- Developing improvement plan for bottom performers
- Willingness and ability to stretch based on needs
- Keeping and tracking team’s performance digitally and visually
- Ensuring service levels are met consistently on a daily basis
- Ensuring stability in the process
- Floor walks
- Attend call calibration internally and with client
- Managing attrition risk
- I...
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