Fintech Operations Lead – L1 Support & Optimization

A leading fintech company is seeking an Operations Manager to lead their L1 support team in Makati. This full-time position involves overseeing service delivery, implementing standard operating procedures, and coordinating with various teams to enhance customer satisfaction. Ideal candidates should have a Bachelor’s degree and 3-5 years of experience in operations management, preferably within fintech. Strong leadership, analytical skills, and a problem-solving mindset are essential for this hybrid role.
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