First Line Manager

Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.

Requirements:

• Matric.
• RE Certificate.
• Short Term Insurance NQF level 4 Qualification.
• Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).
• 2+ years’ team management experience in a call centre environment.
• Short term insurance industry knowledge.
• Knowledge of Call Centre functions and operations.
• Knowledge of management principles.
• People management experience.
• Personal lines experience.

Responsibilities:

• Drive client service performance against targets.
• Recruit, coach, develop and motivate staff to ensure optimum performance.
• Provide effective leadership and motivation to a team of Client Service Consultants.
• Ensure a consistent and detailed understanding among...