Flexible IT Service Delivery Lead – Incident & Change Mgmt

QBE Group Shared Services Centre in Manila is looking for a candidate to oversee the customer experience by managing IT Service Desk operations. You will handle incidents and requests while ensuring adherence to IT Service Management (ITSM) processes. The role includes defining service plans, providing leadership to the team, and managing supplier relationships. Ideal candidates will have experience in IT Service Management disciplines and ability to operate effectively in a multicultural environment.
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